Refund Policy

Effective Date: April 20, 2026

nzoey ("Company", "we", "us", or "our") is committed to ensuring a transparent and fair payment experience for our users. This Refund Policy explains the conditions under which refunds are provided for purchases made within the nzoey mobile application, website, and related services (the "Service").

By making a purchase on nzoey, you acknowledge and agree to the terms of this Refund Policy.

1. General Policy for Digital Goods

The products offered on nzoey, including "Credits" and "PRO Subscriptions," are digital goods and services. Due to the nature of digital content, all sales are final and non-refundable once the digital goods have been accessed, used, or consumed, except as required by applicable law or specific circumstances outlined below.

2. PRO Subscriptions (Recurring Billing)

  • Cancellation: You may cancel your PRO subscription at any time. Cancellation will prevent future recurring charges.
  • Access After Cancellation: If you cancel, your subscription will remain active until the end of your current billing cycle.
  • No Prorated Refunds: We do not provide partial or prorated refunds for the remaining days of a billing cycle after cancellation.

3. One-Time Purchases (Credits)

  • Unused Credits: If you accidentally purchase Credits and have not used any portion of them, you may request a refund within 7 days of the purchase date.
  • Used Credits: Once any part of a purchased Credit pack has been used (e.g., spent on chatting or unlocking features), the entire purchase becomes strictly non-refundable.

4. Technical Failures and Errors

If a technical error on our platform prevents you from receiving the digital goods you purchased, or if you are charged multiple times for a single transaction due to a system error, we will issue a full refund or manually credit your account. Please contact support immediately with your Order ID.

5. How to Request a Refund

The refund process depends on the platform where you made the purchase:

A. Web Purchases (Paddle)

For purchases made directly on the nzoey website, our Merchant of Record is Paddle. To request a refund for a web purchase that meets the criteria above, please contact our support team at support@nzoey.co. Include your nzoey account email and the Order ID/Receipt provided by Paddle.

B. Apple App Store (iOS)

Apple handles all billing for iOS app purchases. We do not have the ability to process refunds for Apple transactions. To request a refund, please visit Apple's support page: reportaproblem.apple.com.

C. Google Play Store (Android)

Google handles billing for Android app purchases. You can request a refund directly through your Google Play account or by visiting Google Play Support. If your request is within 48 hours of purchase, Google usually processes it directly.

6. Abuse of the Refund Policy

We monitor refund requests to prevent abuse. If we find that an account is repeatedly requesting refunds after consuming services, or attempting to commit payment fraud, we reserve the right to deny future refunds, suspend, or permanently ban the account.

7. Changes to the Refund Policy

We may update this policy periodically. Any changes will be posted on this page with an updated "Effective Date."

8. Contact Us

If you have any questions about payments or refunds, please contact us at: