Refund Policy
Effective date: October 6, 2026
This policy accompanies the Terms of Service and does not limit mandatory legal or platform refund rights.
Service operator: NEAR2 (Korean legal name: 니어2), business registration number 402-32-95290. nzoey is operated by NEAR2.
Contact email: support@nzoey.co
1. Requests and purchase issues
Use the actual payment channel to request a refund. Use or partial consumption does not make every refund ineligible. Approval, amount and timing follow applicable law and platform policies.
- Apple: Apply through Report a Problem. nzoey cannot decide Apple’s approval.
- Other stores and web: Use the refund channel of the provider named on your receipt or contact support. This policy does not guarantee payment channels that are not actually offered.
- Missing delivery or duplicate charges: Send your account email and transaction identifier to support@nzoey.co. After verification, we correct delivery errors or explain the relevant refund procedure. Do not send full card numbers or passwords.
2. Subscriptions and 24-hour passes
Ordinary cancellation stops future renewal and retains benefits through the paid period. It is separate from a refund; app or account deletion does not cancel renewal. Manage Apple subscriptions through subscription management. Cancellation alone does not promise a prorated refund; legal and platform rights remain.
An approved subscription refund may end that period’s access and future installments; already issued subscription rewards remain. A 24-hour pass does not auto-renew, and a refund revokes that transaction’s access. Reversing a refund restores only the original remaining term and grant schedule; pass time does not restart.
3. Credit refunds and reconciliation
Approved credit refunds recover paid balance for the transaction without deducting free rewards. Spent refunded credits may be offset against later paid grants; displayed balances do not become negative. Reversal restores recovered amounts and cancels outstanding offsets. Duplicate events do not create extra grants, and delivered conversations are not revoked.
If linkage to an older transaction is uncertain, receipts are reconciled individually. A refund request alone is not treated as abuse. Verified fraud or transaction manipulation is handled under the Terms.
4. Changes and contact
Changes follow the advance-notice rules in the Terms. Contact: support@nzoey.co